Billing
Credits, Refunds and Rebates
- Can I get a refund for Directory Assistance calls if I was given the wrong number?
- Can I get a refund for dropped calls?
- Can I receive a refund on ringtones, graphics, games or other downloadable applications?
- How can I get a refund for my online order at MyCricket.com?
- How will credits appear on my statement?
- I haven’t received my mail-in rebate yet. What should I do?
- I lost my gift card. Can I get a refund?
- If I discontinue my service in the middle of the month, will I receive a refund?
General Billing
- Can I change my billing due date?
- Can I have my bill sent to an address that is not in my home calling area?
- Can I stop billing while I am on vacation?
- How do I get a copy of my Cricket bill?
- How do I make a payment if I am on paperless billing?
- How do I sign up for paperless billing?
- How is airtime charged to my account?
- What is paperless billing?
- What is the difference between paperless billing and Automatic Bill Payment?
- When will I receive my first bill?
- Will I be billed for service if my account has been suspended for non-payment?
- Will I receive a notice of when my bill is due if I am on paperless billing?
Paying Your Cricket® Bill
- Can I add a recurring dollar amount each month to pay for optional features and services?
- How do I cancel my Automatic Bill Payment?
- How do I pay for my service each if I purchased my phone online through MyCricket.com?
- How do I pay my bill each month?
- How do I sign up for Automatic Bill Payment?
- What is BridgePay?
- What is an Authorized Payment Location?
- What types of accounts can I use with Automatic Bill Payment?
- What types of credit/debit cards can I use to pay my bill?
- Where is my nearest Authorized Payment Location?
Payment Research
- What should I do if I made a check payment over the phone but it has not been credited to my account?
- What should I do if I made a credit/debit payment over the phone but it has not been credited to my account?
- What should I do if I made a payment at an Authorized Payment Location but it has not been credited to my account?
- What should I do if I mailed my payment but it has not been credited to my account?
Regulatory Recovery Fee
Taxes, Fees and Surcharges
- Does Cricket® charge a late payment fee?
- Does Cricket® report late payments to the Credit Bureaus?
- How are taxes determined on my bill?
- How is taxing jurisdiction determined on my bill?
- Is there a fee to transfer my wireless number from another carrier to Cricket® ?
- My account was suspended. Is there a fee to reactivate my service?
- What is the E911 fee?
- What is the Federal Universal Service Fund (Federal USF) surcharge?
- Why does the Federal USF surcharge change from time-to-time?
