What is the Cricket Lifeline Credit?
Lifeline is a government assistance program that grants eligible individuals a credit each month on their phone bill. Millions of Americans benefit from this credit. Eligible customers may receive the Lifeline credit for landline or wireless service, but the credit is only available for one phone line per household. Cricket now offers a $10.00 Cricket Lifeline Credit to our Texas Cricket Wireless customers; the Cricket Lifeline Credit is not available for Cricket Broadband or Cricket PAYGo service or those individuals living on tribal land.
Who qualifies for the Cricket Lifeline Credit?
If you are a resident of Texas, you may qualify for the Cricket Lifeline Credit by one of two methods. Method 1 is program-based; if you or another person in your household is enrolled in at least one of the public assistance programs listed below, you may qualify. Method 2 is income-based; you may also qualify if your household’s total annual gross income is at or below 150% of the Federal Poverty Guidelines. You will be required to provide documentation verifying your participation in one of the eligible programs or your household income.
METHOD 1: PROGRAM-BASED
METHOD 2: INCOME-BASED*
*Income eligibility guidelines are subject to change
How do I apply?
If you don’t have a Cricket Wireless account already, you must activate a new account before you will be considered for coordinated enrollment or before you can apply for the Cricket Lifeline Credit. Once you have Cricket Wireless service, you should be contacted by LITE-UP Texas to complete a Lifeline Certification and Household Worksheet. If you are not contacted for coordinated enrollment, you can apply online at www.liteuptexas.org. A printable version of the LITE-UP enrollment form can also be found at Cricket Corporate-Owned Stores and Exclusive Cricket or by clicking the Download More Information link at the bottom of this page. Completed print applications along with copies of your eligibility documentation can be emailed, faxed or mailed to:
1779 Wells Branch Parkway
Suite 110B #357
Austin, Texas 78728-7022
Toll Free Number: 1-866-454-8387
How does it work?
You will be billed the regular rates for Cricket Wireless phone service until your application is approved by the Texas Low-Income Discount Administrator (LIDA). LIDA is responsible for administering Lifeline benefits on a statewide basis. Once you have been approved for Lifeline, Cricket will add the Lifeline Credit to your account. Once the credit has been applied to your account, you will receive a SMS notification from Cricket. You should see this credit within 60 days of being approved for the Cricket Lifeline Credit. If you haven’t received this credit by your second full month of service, just come back to the store for help or call LITE-UP Texas at 1-866-454-8387.
What does the Cricket Lifeline Credit mean for me?
When you take advantage of the Cricket Lifeline Credit, Cricket service delivers even more value for the dollar. Step-up to a higher-value rate plan, add a feature you’ve always wanted, or just enjoy the savings each month!
Are there any restrictions?
You must be a resident of Texas to receive this credit. Only eligible consumers may enroll and the service is non-transferable. You must be the head of household and no one in your household can receive land or wireless Lifeline service from another provider. Lifeline can only be applied to ONE PHONE LINE PER HOUSEHOLD, and the name on the account must match the name of the person submitting the application. To receive the Cricket Lifeline Credit, you must live in Cricket’s designated service area (individuals living on tribal land do not qualify) and must meet Texas’ qualifications. If you have been automatically enrolled in the program, your eligibility will be verified each month. If you have self-enrolled in the program, you will be required to verify your qualification periodically.
Where can I learn more?
For more information about the Cricket Lifeline Credit, please visit the Public Utility Commission of Texas’ website. You can also visit one of the Cricket locations listed or visit mycricket.com/locations to find a Cricket Corporate-Owned Store or an Exclusive Cricket Dealer near you.
Cricket Lifeline Credit Locations
Houston: 4539 FM 1960 West Road, 77069
Houston: 11087 Northwest Freeway, 77092
Houston: 4487 North Freeway, 77022
Houston: 6816 Harrisburg Boulevard, 77011
Houston: 3636 Old Spanish Trail, Suite B, 77021
Houston: 8452 Gulf Freeway, Suite D, 77061
Houston: 8383 Westheimer Road, Suite 107, 77063
Houston: 9511 Southwest Freeway, 77074
Houston: 5190 Aldine Mail Route Road, 77039
Houston: 13417 East Freeway # I10, 77015
Austin: 801 E William Cannon Drive, Suite 210, 78745
Austin: 1030 Norwood Park Boulevard, Suite 4, 78752
Round Rock: 300 Mays Crossing, Suite 200, 78664
New Braunfels: 280 N Business IH 35, Suite 800, 78130
San Antonio: 803 Castroville Road, 78237
San Antonio: 6420 NW Interstate 410 Loop Frontage Road, Suite 101, 78238
San Antonio: 7344 San Pedro Avenue, 78216
San Antonio: 2334 E Southcross Boulevard, 78223
San Antonio: 8748 Wurzbach Road, 78240
San Antonio: 1006 SW Military Drive, 78221
Universal City: 2921 Pat Booker Road, Suite 134B, 78148
Corpus Christi: 14017 Northwest Boulevard, 78410
Corpus Christi: 4222 Ayers Street, Suite 27, 78415
Corpus Christi: 4526 S Padre Island Drive, Suite B, 78411
Kingsville: 1110 S 14th Street, 78363
Victoria: 7905 N Navarro Street, Suite 200, 77904
Brownsville: 2974 Boca Chica Boulevard, 78521
Brownsville: 5850 FM 802, Suite F1, 78526
Harlingen: 2617 S 77 Sunshine Strip, 78550
Harlingen: 1601 W Tyler Avenue, 78550
Eagle Pass/Del Rio:
Eagle Pass: 455 S Bibb Avenue, Suite 132, 78852
Del Rio: 2110 Veterans Boulevard, 78840
Killeen: 1000 Lowes Boulevard, Suite 200, 76542
Edinburg: 1334 W. University, 78539
McAllen: 600 E Expressway 83, 78503
McAllen: 2300 W Nolana Avenue, 78504
Rio Grande City: 2119 E Highway 83, 78582
San Juan: 1201 N Raul Longoria Road, Suite O, 78589
Weslaco: 1537 N Texas Boulevard, 78596
Laredo: 5502 San Bernardo Avenue, 78041
Laredo: 5108 McPherson Road, 78041
Laredo: 2905 S Zapata Highway, Suite 101, 78046
El Paso: 9801 Gateway Boulevard W, 79925
El Paso: 5579 Alameda Avenue, 79905
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