Cricket Community

Texas Cricket Lifeline Credit



What is the Cricket Lifeline Credit?

Lifeline is a government assistance program that grants eligible individuals a credit each month on their phone bill. Millions of Americans benefit from this credit. Eligible customers may receive the Lifeline credit for landline or wireless service, but the credit is only available for one phone line per household. Cricket now offers a $10.00 Cricket Lifeline Credit to our Texas Cricket Wireless customers; the Cricket Lifeline Credit is not available for Cricket Broadband or Cricket PAYGo service or those individuals living on tribal land.


Who qualifies for the Cricket Lifeline Credit?

If you are a resident of Texas, you may qualify for the Cricket Lifeline Credit by one of two methods. Method 1 is program-based; if you or another person in your household is enrolled in at least one of the public assistance programs listed below, you may qualify. Method 2 is income-based; you may also qualify if your household’s total annual gross income is at or below 150% of the Federal Poverty Guidelines. You will be required to provide documentation verifying your participation in one of the eligible programs or your household income.



  • CHIP (Health Benefit Coverage under Child Health Plan) 
  • LIHEAP (Low Income Home Energy Assistance) 
  • Medicaid Medical Assistance
  • NSLP (National School Lunch Program; Free Lunch Program Only)
  • Section 8 (Federal Public Housing Assistance)
  • SNAP (Supplemental Nutrition Assistance Program; Food Stamps)
  • SSI (Supplemental Security Income, not including Security Retirement benefits)
  • TANF (Temporary Assistance for Needy Families) 



  • One Person Household: $17,505
  • Two Person Household: $23,595
  • Three Person Household: $29,685 
  • Four Person Household: $35,775 
  • Five Person Household: $41,865
  • Six Person Household: $47,955
  • Seven Person Household: $54,045
  • Eight Person Household: $60,135 
  • More Than Eight Person Household: $60,135 plus $6,090 for each additional household member 


*Income eligibility guidelines are subject to change


How do I apply?

If you don’t have a Cricket Wireless account already, you must activate a new account before you will be considered for coordinated enrollment or before you can apply for the Cricket Lifeline Credit. Once you have Cricket Wireless service, you should be contacted by LITE-UP Texas to complete a Lifeline Certification and Household Worksheet. If you are not contacted for coordinated enrollment, you can apply online at A printable version of the LITE-UP enrollment form can also be found at Cricket Corporate-Owned Stores and Exclusive Cricket or by clicking the Download More Information link at the bottom of this page. Completed print applications along with copies of your eligibility documentation can be emailed, faxed or mailed to:



1779 Wells Branch Parkway

Suite 110B #357

Austin, Texas 78728-7022

Toll Free Number: 1-866-454-8387

Fax: 1-877-215-8018


How does it work?

You will be billed the regular rates for Cricket Wireless phone service until your application is approved by the Texas Low-Income Discount Administrator (LIDA). LIDA is responsible for administering Lifeline benefits on a statewide basis. Once you have been approved for Lifeline, Cricket will add the Lifeline Credit to your account. Once the credit has been applied to your account, you will receive a SMS notification from Cricket. You should see this credit within 60 days of being approved for the Cricket Lifeline Credit. If you haven’t received this credit by your second full month of service, just come back to the store for help or call LITE-UP Texas at 1-866-454-8387.


What does the Cricket Lifeline Credit mean for me?

When you take advantage of the Cricket Lifeline Credit, Cricket service delivers even more value for the dollar. Step-up to a higher-value rate plan, add a feature you’ve always wanted, or just enjoy the savings each month!


Are there any restrictions?

You must be a resident of Texas to receive this credit. Only eligible consumers may enroll and the service is non-transferable. You must be the head of household and no one in your household can receive land or wireless Lifeline service from another provider. Lifeline can only be applied to ONE PHONE LINE PER HOUSEHOLD, and the name on the account must match the name of the person submitting the application. To receive the Cricket Lifeline Credit, you must live in Cricket’s designated service area (individuals living on tribal land do not qualify) and must meet Texas’ qualifications. If you have been automatically enrolled in the program, your eligibility will be verified each month. If you have self-enrolled in the program, you will be required to verify your qualification periodically.


Where can I learn more?

For more information about the Cricket Lifeline Credit, please visit the Public Utility Commission of Texas’ website.  You can also visit one of the Cricket locations listed or visit to find a Cricket Corporate-Owned Store or an Exclusive Cricket Dealer near you. 


Cricket Lifeline Credit Locations



Houston: 4539 FM 1960 West Road, 77069

Houston: 11087 Northwest Freeway, 77092

Houston: 4487 North Freeway, 77022

Houston: 6816 Harrisburg Boulevard, 77011

Houston: 3636 Old Spanish Trail, Suite B, 77021

Houston: 8452 Gulf Freeway, Suite D, 77061

Houston: 8383 Westheimer Road, Suite 107, 77063

Houston: 9511 Southwest Freeway, 77074

Houston: 5190 Aldine Mail Route Road, 77039

Houston: 13417 East Freeway # I10, 77015



Austin: 801 E William Cannon Drive, Suite 210, 78745

Austin: 1030 Norwood Park Boulevard, Suite 4, 78752 

Round Rock: 300 Mays Crossing, Suite 200, 78664

New Braunfels: 280 N Business IH 35, Suite 800, 78130


San Antonio

San Antonio: 803 Castroville Road, 78237

San Antonio: 6420 NW Interstate 410 Loop Frontage Road, Suite 101, 78238

San Antonio: 7344 San Pedro Avenue, 78216

San Antonio: 2334 E Southcross Boulevard, 78223

San Antonio: 8748 Wurzbach Road, 78240

San Antonio: 1006 SW Military Drive, 78221

Universal City: 2921 Pat Booker Road, Suite 134B, 78148


Corpus Christi:

Corpus Christi: 14017 Northwest Boulevard, 78410

Corpus Christi: 4222 Ayers Street, Suite 27, 78415

Corpus Christi: 4526 S Padre Island Drive, Suite B, 78411

Kingsville: 1110 S 14th Street, 78363 

Victoria: 7905 N Navarro Street, Suite 200, 77904



Brownsville: 2974 Boca Chica Boulevard, 78521

Brownsville: 5850 FM 802, Suite F1, 78526

Harlingen: 2617 S 77 Sunshine Strip, 78550

Harlingen: 1601 W Tyler Avenue, 78550


Eagle Pass/Del Rio:

Eagle Pass: 455 S Bibb Avenue, Suite 132, 78852

Del Rio: 2110 Veterans Boulevard, 78840



Killeen: 1000 Lowes Boulevard, Suite 200, 76542



Edinburg: 1334 W. University, 78539

McAllen: 600 E Expressway 83, 78503

McAllen: 2300 W Nolana Avenue, 78504 

Rio Grande City: 2119 E Highway 83, 78582

San Juan: 1201 N Raul Longoria Road, Suite O, 78589 

Weslaco: 1537 N Texas Boulevard, 78596



Laredo: 5502 San Bernardo Avenue, 78041

Laredo: 5108 McPherson Road, 78041

Laredo: 2905 S Zapata Highway, Suite 101, 78046


El Paso:

El Paso: 9801 Gateway Boulevard W, 79925

El Paso: 5579 Alameda Avenue, 79905 



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