Cricket Community

Tennessee Cricket Lifeline Credit

What is the Cricket Lifeline Credit?

Lifeline is a government assistance program that grants eligible individuals a credit each month on their phone bill. Millions of Americans benefit from this credit. Eligible customers may receive the Lifeline credit for landline or wireless service, but the credit is only available for one phone line per household. Cricket now offers a $10 Cricket Lifeline Credit to our Tennessee Cricket Wireless customers; the Cricket Lifeline Credit is not available for Cricket Broadband or Cricket PAYGo service.

 

Who qualifies for the Cricket Lifeline Credit?

If you are a resident of Tennessee, you may qualify for the Cricket Lifeline Credit by one of two methods. Method 1 is program-based; if you or another person in your household is enrolled in at least one of the public assistance programs listed below, you may qualify. Method 2 is income-based; you may also qualify if your household’s total annual gross income is at or below 135% of the Federal Poverty Guidelines. You will be required to provide documentation verifying your participation in one of the eligible programs or your household income.

 

METHOD 1: PROGRAM-BASED

  • LIHEAP (Low Income Home Energy Assistance) 
  • Medicaid Medical Assistance
  • NSLP (National School Lunch Program; Free Lunch Program Only)
  • Section 8 (Federal Public Housing Assistance)
  • SNAP (Supplemental Nutrition Assistance Program; Food Stamps)
  • SSI (Supplemental Security Income, not including Security Retirement benefits)
  • TANF (Temporary Assistance for Needy Families) 

METHOD 2: INCOME-BASED*

  • One Person Household: $15,755
  • Two Person Household: $21,236
  • Three Person Household: $26,717
  • Four Person Household: $32,198
  • Five Person Household: $37,679
  • Six Person Household: $43,160
  • Seven Person Household: $48,641
  • Eight Person Household: $54,122
  • More Than Eight Person Household: $54,122 plus $5,481 for each additional household member

 

*Income eligibility guidelines are subject to change

 

How do I apply?

If you don’t have Cricket Wireless service already, you must activate a new account before you can apply for the Cricket Lifeline Credit. Once you have Cricket Wireless service, you can apply for the Cricket Lifeline Credit at a Cricket Corporate-owned Store or an Exclusive Cricket Dealer. If you are applying through Method 1 (program-based), just complete and sign the Cricket Lifeline Credit application (available in stores), provide documentation verifying your participation in one of the eligible programs listed above, and show a government-issued photo ID. If you are applying through Method 2 (income-based), just complete and sign the Cricket Lifeline Credit application, provide documentation verifying your income eligibility (3 months of consecutive pay stubs within the previous 12 months, last year’s income tax return, employer’s W-2 form, etc.), and show a government-issued photo ID.

 

How does it work?

Once you submit your application, we'll verify your information and add the Cricket Lifeline Credit to your account while you are in the store. Each year, you will be asked to confirm your continued eligibility. That's it!

 

What does the Cricket Lifeline Credit mean for me?

When you take advantage of the Cricket Lifeline Credit, Cricket service delivers even more value for the dollar. Step-up to a higher-value rate plan, add a feature you’ve always wanted, or just enjoy the savings each month!

 

Are there any restrictions?

You must be a resident of Tennessee to receive this credit. Only eligible consumers may enroll and the service is non-transferable. You must be the head of household and no one at your residence can receive land or wireless Lifeline service from another provider. Lifeline can only be applied to ONE PHONE LINE PER HOUSEHOLD, and the name on the account must match the name of the person submitting the application. To receive the Cricket Lifeline Credit, you must live in Cricket’s designated service area, must meet Tennessee’s qualifications, and must verify your qualification annually.

 

Where can I learn more?

You can visit one of the Cricket locations listed or visit mycricket.com/locations to find a Cricket Corporate-Owned Store or an Exclusive Cricket Dealer near you. 

 

Cricket Lifeline Credit Locations

Antioch: 5251 Hickory Hallow Parkway, 37013 

Chattanooga: 6219 Lee Highway, Suite 2, 37421 

Goodlettsville: 796 Rivergate Parkway, 37072

Knoxville: 4947 Millertown Pike, 37917 

Memphis: 6634 Winchester Road, 38115 

Memphis: 2933 Covington Pike, 38128 

Memphis: 1460 Union Avenue, 38104 

 

 

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