What is the Cricket Lifeline Credit?
Lifeline is a government subsidy that grants eligible individuals up to $13.50 off their monthly wireless phone bill. An eligible customer may receive Lifeline on either a landline or wireless connection, but the discount is available for only one phone line per household. Lifeline can be applied to any single Cricket Wireless rate plan. It may not be applied to a Cricket Broadband or Cricket PAYGo account. Additional information can be found at the Oregon Public Utility Commission’s (PUC’s) Lifeline website.
Who qualifies for the Cricket Lifeline Credit?
If you are a resident of Oregon, you may qualify for the Cricket Lifeline Credit by one of two methods. Method 1 is program-based; if you or another person in your household is enrolled in at least one of the public assistance programs listed below, you may qualify. Method 2 is income-based; you may also qualify if your household’s total annual gross income is at or below 135% of the Federal Poverty Guidelines. You will be required to provide documentation verifying your participation in one of the eligible programs or your household income.
METHOD 1: PROGRAM-BASED
METHOD 2: INCOME-BASED*
*Income eligibility guidelines are subject to change
How do I apply?
If you don’t have Cricket Wireless service already, you must activate a new account before you can apply for the Cricket Lifeline Credit. Once you have Cricket Wireless service, complete the Oregon PUC‘s Lifeline application process either online at a Cricket store, online at home, or by faxing or mailing a printed document to the Oregon PUC. Applying online is strongly recommended for speed and security.
The online application is available at this link. A printable version of the application is available in local Cricket stores or available for download here . Completed print applications can be faxed to the Oregon PUC at 1-877-567-1977 or 503-378-6047, or they can be mailed to: PUC, PO Box 2148, Salem, OR 97308.
The Oregon PUC manages the Lifeline program and is solely responsible for approving or denying eligibility. The Lifeline application requires customers to provide a Social Security Number (SSN). This information is used by the PUC to determine eligibility.
How does it work?
If the Oregon PUC approves your application, Cricket will notify you within three weeks via a text message (SMS) sent to your Cricket Wireless phone. Cricket will apply the Lifeline discount to your account within one week of receiving approval notification from the PUC. You may call the PUC at 1-800-848-4442 with any questions about the status of your Lifeline application.
What does the Cricket Lifeline credit mean for me?
When you take advantage of the Cricket Lifeline Credit, Cricket service delivers even more value for the dollar. Step up to a higher-value rate plan, add a feature bolt-on you've always wanted, or just enjoy the savings each month!
Are there any restrictions?
You must be a resident of Oregon to receive this credit. Only eligible consumers may enroll and the service is non-transferable. You must be the head of household and no one at your residence can receive land or wireless Lifeline service from another provider. Lifeline can only be applied to ONE PHONE LINE PER HOUSEHOLD, and the name on the account must match the name of the household member participating in the eligible program. To receive the Cricket Lifeline Credit, you must live in Cricket’s designated service area, must meet Oregon’s qualifications, and must verify your qualification annually.
Where can I learn more?
For more information about the Cricket Lifeline Credit, please contact the Oregon Public Utility Commission. You can also visit one of the Cricket locations listed or visit mycricket.com/locations to find a Cricket Corporate-Owned Store or an Exclusive Cricket Dealer near you.
Oregon Public Utility Commission
Automated Toll Free Number: 800-848-4442
Fax Number: 877-567-1977 or 503-378-6047
Cricket Lifeline Credit Locations
Beaverton: 3180 SW Cedar Hills Boulevard, 97005
Clackamas: 11400 SE 82nd Avenue, 97086
Eugene/Springfield: 1024 Harlow Road, 97477
Lloyd: 401 NE Weidler Street, 97232
Salem: 1120 Lancaster Drive NE, 97301
Vancouver, WA: 5000 E Fourth Plain Boulevard, 98661
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