Cricket Community

What is the Cricket Lifeline Credit?

Lifeline is a government program that grants eligible individuals a credit each month on their phone bill. Millions of Americans benefit from this credit. Eligible customers may receive the Lifeline credit for landline or wireless service, but the credit is only available for one phone line per household. Cricket now offers a $12.30 Cricket Lifeline Credit to our Missouri Cricket Wireless customers; the Cricket Lifeline Credit is not available for Cricket Broadband or Cricket PAYGo service.

Who qualifies for the Cricket Lifeline Credit?

You may be eligible for the Cricket Lifeline Credit if you are a resident of Missouri and receive assistance from one of the following programs:

• MO HealthNet (Medicaid)  
• Food Stamps (Supplemental Nutrition Assistance Program) 
• SSI (Supplemental Security Income, not including Security Retirement benefits) 
• LIHEAP (Low-Income Home Energy Assistance Program)  
• Section 8 (Federal Public Housing Assistance)  
• Free Lunch Program (National School Lunch Program) 
• TANF (Temporary Assistance for Needy Families)

How do I apply?

If you don’t have a Cricket Wireless account already, you must activate a new account before you can apply for the Cricket Lifeline Credit.

Once you have Cricket Wireless service, you can apply for the Cricket Lifeline Credit at a Cricket Corporate-Owned Store or Exclusive Cricket Dealer. Just complete and sign the Cricket Lifeline Credit application (available in stores or by clicking the Download More Information link at the bottom of this page), provide documentation verifying your participation in one of the eligible programs listed above, and show a government-issued photo ID.

How does it work?

Once you submit your application, we’ll verify your information and add the Cricket Lifeline Credit to your account. You should see your first credit within 30-60 days, typically for your first full month of service following verification of your application (if you haven’t received the credit by your second full month of service, just come back to the store for help). Each year, you may be asked to confirm your continued eligibility. That’s it!

What does the Cricket Lifeline Credit mean for me?

When you take advantage of the Cricket Lifeline Credit, Cricket service delivers even more value for the dollar. Step-up to a higher-value rate plan, add a feature you’ve always wanted, or just enjoy the savings each month!

Are there any restrictions?

You must be a resident of Missouri to receive this credit. Lifeline can only be applied to one phone line per household, and the name on the account must match the name of the household member participating in the eligible program. To receive the Cricket Lifeline Credit, you must live in Cricket’s designated service area, must meet Missouri’s qualifications, and must verify your qualification annually.

Where can I learn more?

You may visit one of the Cricket locations listed or visit mycricket.com/locations to find a Cricket Corporate-Owned Store or an Exclusive Cricket Dealer near you.

Cricket Corporate-Owned Stores

Liberty: 1918 Star Drive, 64068 (Liberty Triangle Shoppes)
Raytown: 8712 Blue Ridge Boulevard, 64138 (Loma Vista Plaza)
Independence: 3509 S. Noland Road, 64055 (Noland Plaza)
Roland Park: 4980 Roe Boulevard, 66205 (Bella Roe Plaza)
Fenton: 50 Fenton Plaza, 63026 (Fenton Plaza)
St. Louis, MO: 1330 Aubert Avenue, 63113 (The Shops At Roberts Village)
St. Louis, MO: 3606 Gravois Avenue, 63116 (Southside Tower Retail)
Dellwood: 10006 West Florissant Avenue, 63136 (Dellwood Plaza)
Fairview Heights, IL: 525 Lincoln Highway, 62208

Other Local Cricket Locations

The Cricket Lifeline Credit is also available at Exclusive Cricket Dealer locations. For a list of these locations in your area, please visit mycricket.com/locations.