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Lifeline Assistance Program

Lifeline Assistance Program

What is the Lifeline Assistance Program?
Lifeline is a government subsidy that grants eligible individuals up to $13.50 off their monthly wireless phone bill. Cricket will also provide a one-time credit of 50% of the activation fee for customers who have activated their wireless service within the past 60 days. An eligible customer may receive Lifeline on either a landline or wireless connection, but the discount is available for only one phone line per household. Lifeline can be applied to any single Cricket Wireless rate plan. It may not be applied to a Cricket Broadband or Cricket PAYGo account. Additional information can be found at the Oregon Public Utility Commission’s (PUC’s) Lifeline website.


How do I qualify for the Lifeline Assistance Program?
You may be eligible to receive the Lifeline subsidy if you receive assistance from any one of the following programs in Oregon:


  • SNAP (also known as Food Stamps)  
  • TANF (Temporary Aid to Needy Families)  
  • SSI (Supplemental Security Income)  
  • Medicaid or certain state medical programs


How do I apply for the Lifeline Assistance Program?
After signing up for Cricket Wireless service, complete the Oregon PUC‘s Lifeline application either online at a Cricket store, online at home, or by faxing or mailing a printed document to the Oregon PUC. Applying online is strongly recommended for speed and security.

The online application is available at this link. A printable version of the application is available in local Cricket stores or available for download here. Completed print applications can be faxed to the Oregon PUC at 1-877-567-1977 or 503-378-6047, or they can be mailed to: PUC, PO Box 2148, Salem, OR 97308.

The Oregon PUC manages the Lifeline program and is solely responsible for approving or denying eligibility. The Lifeline application requires customers to provide a Social Security Number (SSN). This information is used exclusively by the PUC to determine eligibility. It is not shared with any third parties.


How will I know if my application has been approved?
If the Oregon PUC approves your application, Cricket will notify you within three weeks via a text message (SMS) sent to your Cricket Wireless phone. Cricket will apply the Lifeline discount to your account within one week of receiving approval notification from the PUC. You may call the PUC at 1-800-848-4442 with any questions about the status of your Lifeline application.


Are there any restrictions with the Lifeline Assistance Program?
The Lifeline discount can only be applied to one phone line per household, based at the owner’s principal address and billed to their name. The Oregon PUC reviews customers’ eligibility monthly. Lifeline discounts are discontinued when a customer is no longer eligible or if proof of eligibility is not received. Lifeline is applied to a specific phone number. Interruptions in service or phone number changes may require the customer to re-apply for Lifeline with the PUC.

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