Cricket Community

California Cricket Lifeline Credit

What is the Federal Cricket Lifeline Credit?


Lifeline is a government assistance program that grants eligible individuals a credit each month on their phone bill. Millions of Americans benefit from this credit. Eligible customers may receive the Lifeline credit for landline or wireless service, but the credit is available for only one phone line per household. Cricket now offers a $13.50 Federal Cricket Lifeline Credit to our California Cricket Wireless customers; the Federal Cricket Lifeline Credit is not available for Cricket Broadband or Cricket PAYGo service.


How can I qualify for the Federal Cricket Lifeline Credit?


If you are a resident of California, you may qualify for the Federal Cricket Lifeline Credit by one of two methods. Method 1 is program-based; if you or another person in your household is enrolled in at least one of the public assistance programs listed below, you may qualify. Method 2 is income-based; you may also qualify if your household’s total annual gross income is at or below the annual income limits listed below.



  • Bureau of Indian Affairs General Assistance
  • Head Start Income Eligible (Tribal Only)
  • LIHEAP (Low-Income Home Energy Assistance Program)
  • Medicaid Medical Assistance/Medi-Cal
  • NSLP (National School Lunch Program; Free Lunch Program Only)
  • Section 8 or Federal Public Housing Assistance
  • SNAP (CalFresh, Food Stamps or Supplemental Nutrition Assistance Program)
  • SSI (Supplemental Security Income, not including Security Retirement benefits)
  • TANF (Temporary Assistance for Needy Families)
    • CalWORKs (California Work Opportunity and Responsibility to Kids)
    • StanWORKs (Stanislaus County Work Opportunity and Responsibility to Kids) 
    • WTW (Welfare-to-Work)  
    • GAIN (Greater Avenues for Independence)
  •  Tribal TANF (Tribal Temporary Assistance for Needy Families)
  • WIC (Women, Infants, and Children Program)
  • FDPIR (Food Distribution Program on Indian Reservations)



  • One or Two Person Household: $25,500
  • Three Person Household: $29,700 
  • Four Person Household: $35,900 
  • More Than Four Person Household: $35,900, plus $6,200 for each additional household member 

* Income eligibility guidelines are effective as of June 1, 2014


How do I apply?


If you don't have Cricket Wireless service already, you must activate a new account before you can apply for the Federal Cricket Lifeline Credit. Once you have Cricket Wireless service, you can start the application process for the Federal Cricket Lifeline Credit at a Cricket Corporate-Owned Store or an Exclusive Cricket Dealer. Just complete and sign the Federal Lifeline Credit Application, provide documentation verifying your eligibility, and show a government-issued photo ID. The California PUC manages the Federal Lifeline program and is solely responsible for approving or denying eligibility.



When will I get my Federal Cricket Lifeline Credit?


You will be billed the regular rates for Cricket Wireless phone service until your application is approved by the state of California. Once your application is approved, you will receive a letter of approval, and Cricket will add the Federal Cricket Lifeline Credit to your account. Your first credit will be retroactive to the date you requested the Federal Cricket Lifeline Credit. You should see this credit within 60 days of being approved for the Federal Cricket Lifeline Credit. If you haven't received this credit by your second full month of service, just come back to the store for help. After you receive the credit, if you have a net credit balance of $10 or more, you may request a refund check from Cricket.


How long can I keep my Federal Cricket Lifeline Credit?


Your Lifeline eligibility lasts for one year. You will continue to receive the Federal Cricket Lifeline Credit for a year, unless you request the Federal Cricket Lifeline Credit be removed from your account, you are found to no longer be eligible, or you change phone service providers (if you change service providers, you will have 30 days to transfer Lifeline to your new provider).


You must renew your participation annually. Each year, you will receive a renewal form. You may choose to continue your enrollment under any eligible method shown, regardless of which method you used to apply for the current year. If you do not renew, Cricket will remove the Federal Cricket Lifeline Credit from your account, and your future bills will reflect the regular rates for Cricket Wireless phone service.


What does the Federal Cricket Lifeline credit mean for me?


When you take advantage of the Federal Cricket Lifeline Credit, Cricket service delivers even more value for the dollar. Step up to a higher-value rate plan, add a feature bolt-on you've always wanted, or just enjoy the savings each month!


Are there any restrictions?


Only eligible consumers may enroll and the service is non-transferable. No one at your residence can receive land or wireless Lifeline service from another provider. Lifeline can be applied to only ONE PHONE LINE PER HOUSEHOLD. To receive the Federal Cricket Lifeline Credit, you must be a resident of California, you must live in Cricket's designated service area, you must meet the eligibility rules, and you cannot be claimed as a dependent on another person’s income tax return. Additionally, the name on the account must match the name of the household member applying for the Federal Cricket Lifeline Credit.


Where can I learn more?


You may visit one of the Cricket Corporate-Owned Stores or Exclusive Cricket Dealers listed (visit to find these locations on a map). For more information about the California Public Utilities Commission hearings on the Lifeline Program, click the Download More Information button at the bottom of this page.


Cricket Lifeline Credit Locations

Carlsbad: 1818 Marron Road, Suite 102, 92008

Chula Vista: 645 H Street, Suite E&F, 91910 

Chula Vista: 300 E H Street, Suite 1001, 91910 

Chula Vista: 1090 3rd Avenue, Unit 2C, 91911

Chula Vista: 1285 Broadway, Suite 103, 91911

Chula Vista: 931 Otay Lakes Road, 91913

Chula Vista: 263 East Orange Avenue, Suite 5, 91911

El Cajon: 375 N 2nd Street, Suite 102&103, 92021 

El Cajon: 250 S Marshall Avenue, 92020

El Cajon: 393 E Chase Avenue, 92020

El Cajon: 941 Broadway, Suite C, 92021

Encinitas: 576 Santa Fe Drive, Unit A, 92024

Escondido: 245 W Washington Avenue, 92025

Escondido: 341 W Felicita Avenue, 92025

Escondido: 1315 E Valley Parkway, 92027

Escondido: 1511 E Valley Parkway, Suite A2, 92027

Lakeside: 12346 Woodside Avenue, Suite A, 92040

National City: 1610 E. 8th Street, Suite A, 91950                                                                     

National City: 2401 Highland Avenue, Suite 107, 91950

National City: 4 N Euclid, Suite D, 91950

Oceanside: 236 S Coast Highway, 92054

Oceanside: 2023 Mission Avenue, Suite E, 92058

Oceanside: 3753 Mission Avenue, Suite 119, 92058

San Diego: 1490 S. 43rd Street, Suite D-E, 92113 

San Diego: 5399 El Cajon Boulevard, 92115 

San Diego: 1075 11th Avenue, 92101

San Diego: 1255 Imperial Avenue, Suite 120, 92101

San Diego: 2475 Broadway, 92102

San Diego: 4686 Market Street, Suite E21, 92102

San Diego: 4009 Taylor Street, 92110

San Diego: 2850 El Cajon Boulevard, 92104

San Diego: 3648 University Avenue, Suite 4, 92104

San Diego: 1726 Euclid Avenue, 92105

San Diego: 1151 Garnet Avenue, 92109

San Diego: 3445 Midway Drive, Suite E, 92110

San Diego: 4915 Convoy Street, 92111

San Diego: 6937 Linda Vista Road, Suite D, 92111

San Diego: 1879 Logan Avenue, Suite J, 92113

San Diego: 3582 National Avenue, Suite 1, 92113

San Diego: 6201 Imperial Avenue, 92114

San Diego: 4485 El Cajon Boulevard, 92115

San Diego: 4622 College Avenue, Suite B, 92115

San Diego: 7034 El Cajon Boulevard, 92115

San Diego: 4340 Genesee Avenue, Suite 108, 92117

San Diego: 5430 Clairemont Mesa Boulevard, 92117

San Diego: 6171 Mission Gorge Road, Suite 108, 92120

San Diego: 6904 Miramar Road, Suite 200, 92121

San Diego: 9353 Clairemont Mesa Boulevard, Suite G-2, 92123

San Diego: 9480 Mira Mesa Boulevard, 92126

San Marcos: 204 S Rancho Santa Fe Road, 92078

San Marcos: 218 W San Marcos Boulevard, Suite 108, 92069

San Ysidro: 342 West San Ysidro, Suite J, 92173

Spring Valley: 8300 Paradise Valley Road, Suite 127, 91977

Spring Valley: 9565 Jamacha Boulevard, 91977

Vista: 1021 North Santa Fe, 92084

Vista: 902 S Santa Fe Avenue, Suite A1, 92084


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