Cricket Community

Cricket is Prepared to Help Customers Throughout Hurricane Irene

As we and many of our East coast customers prepare for the storm-related effects of Hurricane Irene as it makes its expected path up the eastern seaboard, Cricket teams from South Carolina northward to New Jersey are preparing for possible power outages, flooding and other likely impacts from the storm.

Our engineering, operational and safety and security teams are actively monitoring Hurricane Irene’s projected path and activating previously prepared emergency plans designed to keep networks operational and customer services operating as normally as possible by strategically staging generators in areas likely to be affected and can be activated quickly to offset the loss of power to cell sites or other company facilities.

For the safety of our customer and employees, we are following procedures to secure and close retail stores and safeguard employees in the affected areas should conditions warrant. Cricket staff members working in areas of the country are on stand-by and can be deployed to the east coast if necessary.

Steps you can take to prepare yourself for the potential loss of power and flooding:

  • Charge your battery and have a backup – Having an extra battery for your phone (or a solar charger) in your emergency kit will ensure you can use your device if the power stays out for an extended period of time.

  • Store useful phone numbers – Check the numbers for your emergency contacts to make sure they’re up to date.  Be sure to save the contact information for your local police and fire departments, as well as your utility companies.  That way, you’ll be able to quickly report any service or power outages following an emergency.

  • Create a group for your emergency contacts – Some cell phones allow you to create contact groups or lists, making it easy to send a single text message to a group to let them know your status after an emergency.  Many social networking sites allow you to create a list or group of contacts as well, making it easy to share your status with your emergency contacts following a disaster.

  • Send text messages – Wireless networks can experience heavy call traffic during emergencies. Text messages can be transmitted much quicker.

  • Bookmark useful mobile sites – If your cell phone has internet access, take advantage of mobile websites that are formatted to display information within a mobile browser.  The National Weather Service (, Center for Disease Control (, and FEMA ( are mobile sites you can bookmark today.

*Tips provided by Federal Emergency Management Agency (FEMA)


Stay safe this weekend and we’ll be sure to keep you updated on the status of the network pending the affects of the hurricane working its way up the East Coast.


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